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Shipping and Refund Policy

SHIPPING

We believe there’s no such thing as “fashionably late” when it comes to packages. For this reason, we prepare and ship your order within 7 business days from receiving payment.

Once your package has been lovingly assembled, wrapped and sent off, we’ll send an update so you can keep a virtual eye on its whereabouts… A little helicopter-parenting never hurt anyone…

We’ve done our best to connect with some awesome delivery providers, but once your package is in their hands, the timeline can vary based on location (plus, who could blame a mailwoman or mailman for getting attached to a Dew envelope). To get an idea of when to expect your order, please check the region-specific details below.

P.S. Has your patience been tested? Yikes… We’re so sorry. Send us an email at redew@dewedit.com so we can fix it.

US SHIPPING

After we wave goodbye to packages at our facility (think, old-timey boat launch scene with handkerchiefs in hand), deliveries can take 2-5 business days for US orders depending on your delivery location.

CANADIAN SHIPPING

After we kiss packages goodbye (we promise to leave no lipstick marks), deliveries can take 10-14 business days for Canadian orders. Canadian deliveries can be delayed due to border and customs processes; please keep this in mind when making your order.

We don’t want your exciting delivery day to be overshadowed by any unpleasant surprises. Please note that import duties, taxes, and charges are not included in the item price or shipping cost. These will be your responsibility, so please check with your local customs office to determine what these additional costs will be prior to purchases.

INTERNATIONAL SHIPPING

After we say a bittersweet farewell to your package, deliveries can take 10-24 business days for International orders. International deliveries can be delayed due to border and customs processes; please take this into consideration when making your order.

We don’t want your exciting delivery day to be overshadowed by any unpleasant surprises. Please note that import duties, taxes, and charges are not included in the item price or shipping cost. These will be your responsibility, so please check with your local customs office to determine what these additional costs will be prior to purchases.


REFUNDS + EXCHANGES

It’s not like you’re marrying our scrunchies… If it’s not the right fit, no hard feelings. Just email us at redew@dewedit.com as soon as you can (within 5 days would be sweet), so we can work things out.

Every return and exchange is unique, so we treat every scenario at a personal level. We trust you’re not trying to do anything shady and will always try to give you the benefit of the doubt. To help the process go smoothly, please reach out to us within 5 days of receiving your order and make sure the items are unwashed, unused, and include all original packaging. Any request that doesn’t meet the above requirements will be treated on a case-by-case basis. We reserve the right to deny a refund should you not meet the above criteria.

As per usual, sale items, discounts, and coupons are final sale. We hope you understand.

We will try our best to ‘undew’ as much as we can, but please note that shipping costs are paid directly to our providers. For this reason, shipping cost refunds are unavailable. International orders that are unclaimed and returned to us may be eligible for a product refund; however, shipping cost refunds for such orders are also unavailable.

Any additional shipping costs for returns and exchanges will be the responsibility of the customer. The refund will be issued once the return is received. Please remember to keep all receipts and tracking numbers for returned packages.

Thanks for bearing with us!

To return your items, please mail them to:

Dew Edit
1302 Waugh Drive #986
Houston, TX 77019
USA

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